Learn how we collect, use, and protect personal information when you use Getme Online websites, CRM, and related services.
This Privacy Policy explains how Getme Online ("we", "us", "our") collects, uses, discloses, and protects personal information in connection with our website, CRM platform, payment integrations (such as Stripe), communication tools (such as Zoom and email), and accounting and invoicing systems.
We are responsible for personal information under our control and are committed to handling it in a manner consistent with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia’s Personal Information Protection Act (PIPA).
We have designated a Privacy Officer who is accountable for our compliance with this Privacy Policy and applicable privacy laws. You can contact our Privacy Officer using the contact details at the end of this Policy.
We identify and document the purposes for which personal information is collected before or at the time of collection. We only collect personal information that is reasonably necessary for these purposes.
We collect and use personal information for purposes such as:
We obtain your knowledge and consent for the collection, use, or disclosure of personal information, except where inappropriate or permitted by law. Consent may be express (for example, checking a box or signing a form) or implied (for example, when you provide information to use a feature and it is clear what the information will be used for).
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we will explain any consequences this may have on your ability to use our services (for example, we may no longer be able to process payments or maintain your account).
We limit the collection of personal information to what is necessary for the purposes identified in this Policy or at the time of collection. We collect information by fair and lawful means and avoid collecting information that is not relevant to the services we provide.
We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law.
We may share personal information with third parties who assist us in delivering our services, such as:
We enter into appropriate agreements with third-party service providers to require them to protect personal information and to use it only for the purposes for which it was disclosed.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, tax, and regulatory requirements (for example, record-keeping requirements under Canadian tax law), and to resolve disputes or enforce agreements. In general, business and tax-related records must be kept for at least six years from the end of the last tax year they relate to, unless a longer period is required by law.
When personal information is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it.
We make reasonable efforts to ensure that personal information is as accurate, complete, and up to date as necessary for the purposes for which it is to be used. You are encouraged to update your account information and notify us if your personal details change.
We implement reasonable physical, organizational, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
Safeguards may include secured data centers, access controls, password policies, encryption in transit and at rest where appropriate, role-based access, and regular security monitoring. For payment information, we rely on PCI-compliant payment processors such as Stripe to handle card details securely.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to maintain and improve our safeguards.
We make information about our privacy practices readily available. This Privacy Policy is intended to provide clear and understandable information about how we handle personal information. You may contact us at any time if you have questions about our privacy practices or would like more details about how your personal information is managed.
Upon written request and subject to certain legal exceptions, we will inform you of the existence, use, and disclosure of your personal information under our control and provide you with access to that information.
You have the right to request correction or updating of your personal information if it is inaccurate or incomplete. In some cases, you may also request that we restrict or delete certain information, subject to our legal obligations (for example, mandatory retention periods for financial and tax records).
To exercise these rights, please contact us using the details in the “Contact Us” section. We may need to verify your identity before processing your request. We will respond within a reasonable time frame, in accordance with applicable privacy laws.
You may challenge our compliance with this Privacy Policy and applicable privacy laws by contacting our Privacy Officer. We will investigate all complaints and concerns in a fair and timely manner.
If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner for British Columbia.
We may use cookies and similar tracking technologies to operate our website, remember your preferences, secure your session, and understand how visitors interact with our pages.
We may also use analytics services to collect aggregated, non-identifying information about traffic patterns, page views, and usage trends. This helps us improve performance, user experience, and security.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or your ability to use some features.
Our services may rely on third-party providers whose servers are located outside your province or outside Canada, including in the United States or other jurisdictions. This means that personal information may be transferred to, processed, and stored in foreign jurisdictions where different privacy laws may apply.
When we transfer personal information outside Canada, we take reasonable steps to ensure that appropriate safeguards are in place and that the information is provided only to organizations that have committed to protecting it in a manner consistent with this Policy and applicable privacy laws.
By using our services, you understand that your personal information may be processed in countries that may have different privacy and data protection laws than your home jurisdiction.
When you make a payment or subscribe to one of our services, payment details (such as credit card numbers and security codes) are processed directly by our third-party payment processors, such as Stripe. We do not store full credit card numbers or CVV codes on our servers.
We may store limited billing information (such as your name, business name, billing address, partial card information, transaction dates, and amounts) for invoicing, subscription management, refunds, fraud prevention, and tax and accounting purposes.
Your use of payment services is also governed by the terms and privacy policies of those providers (for example, Stripe’s Privacy Policy at stripe.com/privacy). We encourage you to review those policies to understand how they handle your information.
If you schedule or attend a demo, onboarding, or support call with us through Zoom or similar tools, we may collect information such as your name, email address, meeting time, and any information you choose to share during the session.
By default, we do not record calls without notifying you. If a session is recorded for training or quality purposes, we will clearly inform you in advance, and you may choose not to participate.
Information processed by Zoom or similar providers is subject to their own privacy policies and terms of use. We recommend reviewing those policies for further information.
Our platform allows you to store and manage personal information about your own customers, leads, or contacts inside the CRM. You are responsible for ensuring that you have obtained all necessary consents and have provided appropriate notices to those individuals.
In some cases, you may choose to connect third-party accounts (for example, email, calendar, communication, or accounting systems) to our platform using secure OAuth or similar methods. When you do this, we only access the information and permissions you authorize, and we use that information solely to provide the requested integrations and features.
We act as a service provider in relation to the personal information you store in the CRM or sync from connected accounts, processing that information on your behalf in accordance with this Policy and our agreement with you. You remain responsible for your own compliance obligations toward your customers and contacts.
Our services are intended for use by businesses and individuals who are at least the age of majority in their province or territory of residence. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it as soon as possible.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this Policy and may provide additional notice (such as by email or a prominent notice on our website).
We encourage you to review this Policy periodically to stay informed about how we handle personal information.
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact our Privacy Officer.
You can contact us using the contact form on our website or by email at: [email protected] (or another email address you designate for privacy inquiries).
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with this Privacy Policy, our handling of personal information, or your use of our services. In no event shall our total liability exceed the amount paid by you to us for services in the twelve (12) months preceding the event giving rise to the claim.