Terms of Service

1. Definitions

"User", "Customer", or "Client" ("you") means the business, business owner, or individual who has a direct relationship with Getme Online and uses the Services.

"End User" or "Website Visitor" means any person who visits or uses a website or online experience powered by our platform, but who does not have a direct commercial relationship with us.

"Platform" means the Getme Online website, admin panel, CRM, APIs, templates, and any related interfaces or tools that we provide.

"Content" means any text, images, logos, data, customer information, invoices, or other material that you or your End Users submit, upload, or store through the Services.

"Order Form" means any proposal, statement of work, subscription order, or online order that references these Terms and describes the Services, pricing, subscription term, or other commercial details.

"Privacy Laws" means all applicable privacy and data-protection laws, including Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA"), British Columbia's Personal Information Protection Act ("BC PIPA"), and, where applicable, the EU General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act as amended ("CCPA/CPRA").

"Payment Processor" means a third-party payment processing service (such as Stripe) that performs regulated payment services for you under its own terms and privacy notices.

2. Acceptance of Terms

These Terms form a binding legal agreement between you and Getme Online. By creating an account, using the Platform, or accessing any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" refers to that entity.

You must be at least the age of majority in your jurisdiction and capable of forming a binding contract to use the Services. If you allow another person to use your account, you remain responsible for their actions and for their compliance with these Terms.

3. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our Services, business practices, or applicable laws.

When we make material changes, we will update the "Last Updated" date at the top of these Terms and may provide additional notice (for example, by email or a notice within the Platform).

Your continued use of the Services after any changes become effective means you accept and agree to the updated Terms. If you do not agree with the changes, you must stop using the Services.

4. Access to the Services and Account Security

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable if any part of the Services is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access the Services and for ensuring that all persons who access the Services through your account or internet connection are aware of these Terms and comply with them.

You may be asked to provide certain information to create an account or access certain features. You agree that all information you provide to us is accurate, current, and complete, and that you will keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect any unauthorized access or use of your account, you must notify us promptly.

5. Services We Provide

Getme Online provides an integrated platform for running a business online, which may include websites and online stores, checkout, payments, invoicing, CRM and admin tools, bookings, shipping, email and customer communications, domains and hosting, basic search engine optimization (SEO) and content management, analytics and financial-visibility tools, and AI-assisted tools, together with integrations with third-party services (such as payment processors, shipping carriers, email providers, and communication tools) and related digital services, as described on our website or in a service agreement or Order Form.

We may also offer additional features such as lead capture forms, booking or contact forms, analytics dashboards, email templates, and other tools designed to help you manage your online presence and customer relationships.

We reserve the right to introduce new features, modify existing features, or discontinue parts of the Services. When we make material changes that significantly affect your use of the Services, we will make reasonable efforts to notify you in advance.

6. Pricing, Fees, and Refunds

Fees for the Services are described on our website or in your specific proposal, order form, or invoice. Unless stated otherwise, fees are billed in the currency indicated and are exclusive of applicable taxes.

You authorize us or our payment processors to charge your chosen payment method for all fees and applicable taxes. Recurring fees (such as subscriptions) will be charged on a regular basis until you cancel in accordance with these Terms.

We may change our prices from time to time. Any price changes will apply to new subscriptions or renewals and will not retroactively affect an active paid term. We will provide notice of material price changes in advance, where required.

If your subscription renews automatically, we will disclose the key renewal terms at or before purchase and provide a way to cancel before the next renewal, consistent with British Columbia's Business Practices and Consumer Protection Act ("BPCPA"). We will not unilaterally extend a subscription term without your consent. You may cancel as described in your Order Form or in your account settings; certain promotional or committed terms may limit cancellation.

Shipping label purchases, carrier postage, pass-through fees, and related platform charges may be charged when a label is purchased. If an unused label is eligible for a carrier or shipping-provider refund, any merchant credit is subject to the applicable carrier or provider review and approval. Unless we state otherwise, we do not issue or apply that credit before the carrier or provider accepts the refund. Approved credits may be applied to your Getme platform wallet, account balance, or next eligible platform bill rather than refunded directly to the original payment method. Labels that are used, scanned, delivered, expired, rejected by the provider, or otherwise ineligible under carrier or provider rules may not receive a credit.

Unless expressly stated otherwise in writing, all fees are non-refundable. Any trial periods, promotions, or guarantees will be described clearly in the relevant offer.

7. Customer Support

If you need help regarding the Services, you may contact us using the support channels provided within the Platform or by email at [email protected]. We will make reasonable efforts to respond within a reasonable time, but we do not guarantee any specific response time or resolution time.

8. Your Responsibilities and Use of the Services

You are solely responsible for all Content you upload, store, or manage through the Services, including any information about your customers, invoices, products, and communications.

You are solely responsible for your relationship with your own customers and End Users and for complying with all laws that apply to your business, including consumer protection, privacy, marketing, spam, and record-keeping requirements.

You agree not to use the Services for any unlawful, harmful, or abusive purpose and not to use the Services in any way that could damage, disable, overburden, or impair our infrastructure or interfere with others' use of the Services.

You remain responsible for reviewing and approving all content, invoices, configurations, and outputs generated or stored through the Services before relying on them or sharing them with any third party.

For the products and services you sell through the Services, you are solely responsible for product descriptions, pricing, availability and inventory, taxes and shipping fees, refunds, returns, exchanges, warranties, delivery promises and timelines, cancellations, and customer support, as well as all representations and policies you make to your customers.

9. Taxes, Invoices, and Accounting

The Services may include tools to configure tax rates, generate invoices, or assist with basic record-keeping. These tools are for convenience only and do not constitute tax, accounting, or legal advice.

You are solely responsible for setting correct tax rates and rules in your account, verifying that all invoices and tax calculations are accurate, and ensuring that your use of the Services complies with all tax and accounting laws applicable to you.

You are solely responsible for calculating, reporting, and remitting all applicable taxes (including GST, PST, HST, or other federal, provincial, state, or local taxes) to the appropriate authorities.

We strongly recommend that you consult qualified tax, accounting, and legal professionals to review your use of the Services and your obligations. We do not act as your accountant, tax advisor, or legal advisor.

Any sample configurations, default tax settings, or templates we may provide are generic and may not reflect your specific situation. You must review and adjust all such settings and outputs before using them in your business.

The Financial module and its accounting and reporting features (including, for example, the general ledger, trial balance, profit and loss, balance sheet, cash flow, accounts-receivable and accounts-payable aging, reconciliation checks, transaction registers, and exports) are provided on a beta basis and for operational visibility and convenience only. These features are an optional complement to — and are not a substitute for — professional accounting, bookkeeping, audit, or tax services, certified or compliance-grade financial statements, or dedicated accounting software. The records, reports, and figures they produce may be incomplete or contain errors and should not be relied upon for statutory, audit, regulatory, or tax-filing purposes without independent review and verification by a qualified professional. You remain solely responsible for maintaining accurate books and records and for meeting all accounting and reporting obligations applicable to you. Because these features are in beta, they may change, be limited, or be discontinued at any time, may not be error-free, and may not be continuously available.

10. Intellectual Property and Domains

We retain all rights, title, and interest in and to the Platform and Services, including all software, designs, templates, code, and documentation, whether or not created in collaboration with you. No ownership interest in the Platform is transferred to you under these Terms.

You retain ownership of your own logos, branding, and original content that you provide to us. You grant us a non-exclusive, worldwide, royalty-free license to use, host, copy, and display such content as needed to provide, maintain, and improve the Services.

If we register a domain name on your behalf, we will manage that domain as part of the Services as agreed in writing. Ownership and transfer rights of any domain will be handled according to your specific agreement or order form.

If you bring your own domain, you are responsible for paying any registrar fees and for managing your domain registration status. We may charge a fee for helping connect or configure your domain with the Platform.

Domains are subject to the terms and policies of the applicable domain registrar and registry. You are responsible for keeping your domain registration and contact details accurate, maintaining valid payment on file, and renewing domains on time. If a domain is not renewed or applicable fees are not paid, it may expire, be suspended, enter a grace or redemption period, become subject to redemption or reinstatement fees, or be released and become available for others to register, in accordance with registry rules. To the maximum extent permitted by law, we are not responsible for the loss of a domain resulting from non-payment, expiry, or failure to renew.

Domain transfers, including transfers into or away from the Platform, are subject to registrar requirements, lock periods, authorization codes, and applicable fees. We may decline or delay a domain transfer or release where required by the registrar or by law, or while fees or other amounts you owe us remain outstanding.

11. User Content and End User Data

As between you and us, you own all rights in the Content you create or upload, including information about your customers and End Users. We do not claim ownership of your Content.

For the sole purpose of operating and improving the Services, you grant us a non-exclusive, royalty-free, worldwide license to use, host, copy, transmit, display, and process your Content, including for backup, security, and technical support.

You are solely responsible for obtaining any necessary consents and providing any required notices to your End Users and customers for the collection, use, and disclosure of their personal information through your use of the Services.

Where we process personal information contained in your Content on your behalf, we act as your processor (or service provider), and that processing is also governed by our Data Processing Addendum and Privacy Policy, which are incorporated into these Terms by reference. We do not sell personal information, and we process it only to provide the Services and on your instructions.

12. End Users and Website Visitors

Our technology may allow you to collect information from End Users (for example, through contact forms, booking forms, or newsletter signups). Any such information is collected on your behalf, and you are responsible for how it is used.

We may store End User details in our systems to provide features such as CRM records, analytics, or backup. We handle such information in accordance with our Privacy Policy, but you remain responsible for your legal obligations toward those individuals.

You are responsible for your own storefront privacy policy, cookie banner and consent, marketing and electronic-message consent, and any other customer-facing legal notices required for your store, sites, and communications.

You are responsible for publishing and maintaining your own customer-facing policies where required, including your refund policy, shipping and delivery policy, terms of sale, product disclaimers, and privacy policy.

We may use aggregated and de-identified data about how End Users interact with websites and features powered by our Platform to improve our Services, develop new features, and for analytics and commercial purposes. This aggregated data does not identify individual End Users.

13. Third-Party Services and Integrations

The Services may integrate with or rely on third-party services such as payment processors (for example, Stripe), communication tools (for example, Zoom or email providers), analytics tools, and other platforms.

Your use of any third-party service is subject to that provider's own terms and privacy policy. We do not control and are not responsible for third-party services, their availability, or their handling of your data.

Where Stripe is the payment processor for Getme Payments, payment processing is subject to the Stripe Connected Account Agreement, including the Stripe Services Agreement and any applicable Stripe financial services, debit authorization, payment method, or acquirer terms (collectively, the "Payment Processor Terms").

By agreeing to these Terms, enabling payment processing, submitting onboarding information, or continuing to operate as a merchant on Getme, you agree to the Payment Processor Terms as they may be modified by Stripe from time to time. If you do not agree to the Payment Processor Terms, you must not use Getme Payments.

The Payment Processor Terms are between you and Stripe. Getme is not a party to those terms, does not control them, and is not responsible for Stripe services except to the extent expressly stated in a written agreement with you. If these Terms conflict with the Payment Processor Terms on payment processing, the Payment Processor Terms control for payment processing only.

As a condition of enabling payment processing, you agree to provide accurate and complete information about you, your business, your owners or representatives, your bank account, and your transactions. You authorize Getme to share that information, account activity, and transaction information with Stripe and its financial partners as needed to provide, verify, monitor, risk-review, or support payment processing.

Stripe, not Getme, provides the regulated payment processing services where Stripe acts as the payment processor for your Getme account. Getme provides the platform tools, checkout, billing, reporting, onboarding, and workflow surfaces around those services. You are responsible for chargebacks, disputes, refunds, reversals, prohibited business activity, and compliance obligations that apply to your business except where applicable law or the Payment Processor Terms provide otherwise.

Stripe may reject, suspend, or terminate payment processing, hold funds, require additional information, or limit payment features according to the Payment Processor Terms. Getme may suspend, restrict, or disable Getme Payments if required by Stripe, applicable law, risk review, compliance review, or these Terms.

To the extent permitted by applicable law and the Payment Processor Terms, you are responsible for, and you authorize us to recover from you (including by deduction or set-off against funds, payouts, or your payment method on file), any negative balances, refunds, chargebacks and related costs, reversals, reserves, fees, fines, penalties, or assessments imposed by a Payment Processor, card network, bank, or carrier, together with reasonable costs we incur from a risk, fraud, or compliance review arising from your account or transactions. We may also delay or withhold payouts, or require a reserve, where reasonably necessary to cover these amounts or to manage risk.

Stripe may process connected account data as described in Stripe’s Privacy Policy. If you are located in Canada, you consent to our payment processor obtaining information from credit agencies to verify your identity, where permitted by law. That information will be used for the purposes described in Stripe’s Privacy Policy.

Stripe acquirer and financial partner disclosures are available at https://stripe.com/legal/acquirer-disclosure. Stripe legal terms are available at https://stripe.com/legal, and the Stripe Connected Account Agreement is available through Stripe’s legal pages for your jurisdiction.

Shipping rates, labels, tracking, address validation, and customs documents may be provided through third-party shipping infrastructure providers, including Shippo, Inc. Merchants are responsible for confirming sender, recipient, package, product, customs, and shipping details before purchasing a label. Carrier services, delivery times, surcharges, customs processing, and final delivery are handled by the selected carrier or shipping provider.

When you connect third-party accounts via OAuth or other methods, you authorize us to access and process information from those accounts solely as necessary to provide the requested integration.

We may enable, modify, or disable third-party integrations at any time. To the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of third-party services or from changes to those services.

14. Data, Backups, and Availability

We use reasonable technical and organizational measures to help keep the Services secure and available, and we may implement internal backups and redundancy for operational purposes.

However, no system is perfect or guaranteed to be available at all times. Service interruptions, failures, and data loss can occur for many reasons.

You are solely responsible for maintaining your own backups of any Content or data you store in the Services, including customer information, invoices, and important business records. We strongly recommend that you regularly export and back up this information to your own systems.

We will use commercially reasonable efforts to keep the Services available, but we do not warrant uninterrupted or error-free availability. Enterprise customers may request a separate written service level agreement ("SLA") that defines availability targets and remedies such as service credits; any such SLA forms part of the applicable Order Form.

To the maximum extent permitted by law, we are not responsible for any loss of data, lost business, or other damages resulting from service interruptions, downtime, or data loss.

15. Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services: in any way that violates applicable laws or regulations; to transmit or store content that is unlawful, harmful, abusive, defamatory, infringing, or otherwise objectionable; to attempt to gain unauthorized access to any systems, networks, or data, or to interfere with the security or performance of the Services; to introduce malware, viruses, or other harmful code into the Services; to monitor or copy the Services or any content using automated tools (such as bots, spiders, or scrapers) except as expressly permitted; or to send unsolicited commercial electronic messages, or commercial messages that lack the consent, sender identification, or unsubscribe mechanism required by Canada's Anti-Spam Legislation ("CASL") or other applicable anti-spam laws.

You may not use the Services to offer, sell, or promote products or services that are illegal, regulated without the required licenses or authorizations, unsafe, recalled, counterfeit, infringing, fraudulent, deceptive, or otherwise prohibited under applicable law, payment-processor or shipping-provider rules, or our policies. We may review, restrict, suspend, or remove stores, products, content, or accounts, and may suspend or disable the Services, where required by law, by a payment processor or shipping or other third-party provider, or as a result of a risk, fraud, or compliance review.

16. Monitoring, Enforcement, Suspension, and Termination

We are not obligated to monitor all content or activity on the Services, but we reserve the right to do so to protect the Platform, our users, and the public.

We may remove or disable access to any content, or suspend or terminate access to the Services, if we reasonably believe that you have violated these Terms, the law, or the rights of any third party.

We may cooperate with law enforcement authorities or comply with court orders that request or require disclosure of information or content related to your use of the Services.

Either party may terminate a subscription for convenience by giving notice as specified in the Order Form or in your account settings. If you terminate before the end of a committed term, you may owe any early-termination fees described in your Order Form.

Either party may terminate these Terms for cause if the other party materially breaches them and fails to cure the breach within thirty (30) days after written notice. We may also suspend or terminate immediately if you become insolvent, enter receivership, or cease carrying on business, or where required by law or a Payment Processor.

On termination, your right to access the Services ends and you remain responsible for fees incurred up to the termination date. For thirty (30) days after termination you may export your Content using available export tools; after that period we may delete your Content, subject to any retention required for legal, regulatory, or legitimate business purposes. The Sections on intellectual property, taxes, disclaimers, no warranties, limitation of liability, indemnification, governing law, and this Section survive termination.

17. Reliance on Information and Changes to the Services

Any general information we provide on our website or in the Platform is for informational purposes only and should not be considered legal, tax, accounting, or professional advice. You rely on such information at your own risk.

We may update the content on our website and within the Platform from time to time, but we are under no obligation to do so on any particular schedule. The content may be out of date at any given time.

18. Linking and Social Features

You may link to our public website pages in a way that is fair and lawful and does not damage our reputation or suggest any association, approval, or endorsement where none exists.

We may offer features that allow you to share or embed certain content. You may use such features only as they are provided and in accordance with any additional terms displayed with those features.

We may disable any linking or social features at any time, without notice, if we believe they are being misused or create risk for us or others.

19. Geographic Considerations

The Services are controlled and operated from British Columbia, Canada. We make no representation that the Services or any content are appropriate or available for use in all locations.

If you access or use the Services from outside Canada, you do so on your own initiative and are responsible for compliance with the laws of your jurisdiction in addition to these Terms.

20. No Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory.

Without limiting the foregoing, we do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any data, invoices, tax calculations, or other outputs will be accurate or suitable for any particular purpose.

You are responsible for implementing appropriate security protections (such as antivirus and backups) and for verifying the accuracy of any outputs you rely on from the Services.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, the warranties will be limited to the minimum extent required by applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Getme Online, its owners, directors, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of or inability to use the Services.

To the maximum extent permitted by applicable law, our total aggregate liability for any and all claims arising out of or relating to the Services or these Terms shall not exceed the total amount paid by you to us for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

22. Indemnification

You agree to defend, indemnify, and hold harmless Getme Online and its owners, directors, employees, contractors, and affiliates from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: your use of the Services; your Content, including information about your customers and End Users; your failure to configure tax settings correctly or to comply with applicable tax, accounting, or legal obligations; your dealings and relationships with your own customers, End Users, or other third parties, including claims under consumer-protection, privacy, or marketing laws; or your violation of these Terms or any applicable law or third-party rights. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us in asserting any available defenses.

23. Governing Law

These Terms and any dispute or claim arising out of or relating to them or the Services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

24. Dispute Resolution

Before commencing any formal legal proceedings, the parties will make reasonable efforts to resolve any dispute through good-faith discussions.

Subject to any mandatory laws, you agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the courts of British Columbia, Canada, and you consent to the personal jurisdiction of such courts.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction to protect its rights or property.

25. Waiver, Severability, and Force Majeure

Any failure by us to enforce a right or provision of these Terms shall not be deemed a waiver of that right or provision.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Neither party is liable for any delay or failure to perform its obligations (other than payment obligations) due to causes beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labour disputes, pandemics, or failures of electricity, communications, hosting, or internet services.

26. Entire Agreement and Assignment

These Terms, together with our Privacy Policy, Disclaimer, Data Processing Addendum, our Subprocessors page, and any Order Form, SLA, or other document that expressly references these Terms, constitute the entire agreement between you and Getme Online regarding the Services and supersede any prior or contemporaneous understandings, communications, or agreements.

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law, without your consent.

27. AI-Assisted Features

The Services may include AI-assisted features that generate, summarize, translate, classify, or suggest content. AI-generated output may be incomplete, inaccurate, outdated, biased, or unsuitable for your circumstances, and may appear plausible but be wrong.

You are responsible for reviewing, editing, and verifying AI-generated output before relying on it, publishing it, sending it to customers, or using it in your business, and you must not rely on AI output as the sole basis for legal, tax, financial, medical, or other regulated or professional decisions. AI-assisted features are provided as a convenience and are not a substitute for professional judgment or independent verification. We do not warrant that AI output is accurate, unique, lawful, or non-infringing. Our processing of personal information through AI-assisted features is described in our Privacy Policy and Data Processing Addendum.

Where you use AI-assisted features, the prompts, instructions, content, customer messages, files, and store data you submit may be processed by third-party AI service providers acting on our behalf, as described in our Privacy Policy and Data Processing Addendum. We do not use Customer Personal Information submitted to these features to train, fine-tune, or improve first-party or third-party AI models unless expressly agreed in writing.

28. Contact, Comments, and Concerns

If you have any questions, comments, or concerns about these Terms or the Services, please contact us at [email protected] or through the contact form on our website.