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Search the help center, browse common topics, or talk to a human — we answer every message.
Popular articles
- Add an administrator
Add a teammate from Settings > Administrators and choose what that administrator can access.
Updated May 22, 2026
- Sign in to Getme
Use the Getme sign-in page with email and password, passkey, Google sign-in, or workspace creation links.
Updated May 22, 2026
- Add a passkey after signing in
Use the Faster, safer login prompt to add a passkey on a trusted device.
Updated May 22, 2026
- Update business details
Use Settings > General to manage legal business identity, customer-visible contact details, and company defaults.
Updated May 22, 2026
- Update branding settings
Manage logos, company code, brand colors, typography, and social media links from Settings > Branding.
Updated May 22, 2026
- Create a customer invoice
Build a customer invoice with line items, currency, exchange rate, tax settings, discounts, and payment terms.
Updated May 22, 2026
Quick answers
How long does it take to get a reply?
Most messages get a reply on the same business day. Billing and technical questions are routed to the team that owns them, so the first response usually contains the actual fix — not a hand-off.Do you offer support in French?
Yes. Write to us in English or French and you will get a reply in the same language. Our help center is fully bilingual; switch the locale at the top of the page if you prefer to read in French.Where can I find my invoices?
Sign in, open Settings → Billing, and you will see every invoice with download links. If you cannot sign in, write to us via the Billing line and we will email the invoices directly.I think I was charged twice. What do I do?
Use the Billing line to send us the date of the duplicate charge and the last four digits of the card. We refund duplicate charges as soon as we confirm them — usually within one business day.Can I move my domain away from Getme?
Yes. Domains you register through us can be transferred to another provider after the standard 60-day ICANN lock. Open the Technical line and we will start the unlock and send the auth code.Where do I find my API key?
In your Getme dashboard, open Developers → API keys. Treat the secret key like a password: rotate it through the same screen if you ever paste it somewhere it should not have gone.