Reset two-factor when I lost my phone
Recover access without your authenticator app.
If you have backup codes, use one — that signs you in straight away. If not, the support team can verify your identity and reset two-factor manually.
With a backup code
- On the sign-in page, click Use backup code.
- Enter one of the codes you saved when you turned on two-factor.
- After signing in, open Settings → Security and re-enroll a new authenticator.
Without a backup code
Email us from the address on file. We will reply with a few identity-verification questions and reset two-factor once we confirm. The check usually takes one business day.
For your safety we never reset two-factor in chat or by phone — the request must come from your account email.