Duplicate charges and refunds
Common questions when a charge looks like it ran twice.
Why does my statement show two charges from Getme?
Most often the second entry is an authorization hold, pending entry, or bank display delay. Bank and provider timing can vary. If both entries settle or remain unclear, contact billing so the team can review the account charge record.
How fast do you refund a duplicate?
If billing confirms a duplicate account charge, the team can start the appropriate refund or correction workflow. Refund timing, card arrival, and statement display depend on the payment provider, card issuer, account status, and bank processing.
What do you need from me?
Open a billing support request and include the charge date, amount, currency, workspace, and last four digits of the card if available. Support may ask for a screenshot or receipt reference if the account record is unclear.
Can I reverse it through my bank instead?
You can contact your bank, but a bank dispute follows bank and network timelines that Getme does not control. Contacting billing support first lets the team review the account charge record before you choose another path.
Will my services pause during the refund?
A support-reviewed duplicate charge does not automatically mean your subscription access should change. Access can still depend on the account's current billing status, payment result, and review state.